Telehealth Services

Having onboarded 7,000 providers to telehealth in a single day, Providence has the people, processes, and tools to make this important shift to virtual care as simple as possible.

Telehealth Services by the Numbers

Virtual Visits Overall

300,000 virtual visits in April alone
125,000 phone , 185,000 video

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COVID At-Home Monitoring

2,000 patients in 5 states
Over 70 sites 

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Ambulatory Video Visits

11,000+ Providence Providers
180,000 video visits in one month

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Acute Care Services 

Expanded to TeleICU & TeleHospitalist
74 telehealth carts shipped

Reduce Exposure

Reducing exposure by caring for patients at home

Providence rapidly deployed remote patient monitoring more than 2,800 positive or presumptive COVID-19 patients. Symptomatic, clinically-stable patients are given a thermometer and pulse oximeter to perform self-monitoring.

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Expands capacity while limiting exposure

  • TeleICU: COVID-19 has increased the demand for TeleICU services. During the COVID peaks remote ICU supported 200+ ICU beds across 18 hospitals from three command centers in Washington, Montana, and Alaska.

  • TeleHospitalist expands night coverage for COVID-19 patients supporting the local care teams. We currently have more than 25 telehospitalists practicing virtual and in-person medicine, helping to triage suspected COVID-19 patients, expediting care and enabling us to reduce our daily need for PPE by up to 50% in some instances.

  • TeleSpecialty enables providers to remotely consult with acute patients when in person consults are either unavailable or in high demand.

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Improve access while reducing exposure

  • Express Care Virtual:  Patients can access health care providers via their tablet, smartphone, or computer for a variety of conditions within minutes.

  • TelePrimary & TeleSpecialty Care:  We’ve assured patients have continued access to their own primary care providers and specialists via virtual visits.

Caring for Caregiver Mental Health and Wellbeing

Behavioral Health Concierge: Providence has launched a Behavioral Health Concierge (BHC) service that offers employees and their dependents virtual same day access to licensed mental health professionals. This model extends to support other health systems or health plans as a covered benefit.

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Telehealth News and Resources