Screen Patients, Direct to Care, and Answer Questions
Within days of the first COVID infection, Providence was able to utilize “Grace,” the patient-facing chatbot framework, and pivot the experience to create the nation’s first virtual tool for assessing patients for COVID-19. This AI-based, natural language tool assesses COVID-19 risk, answers questions, and directs patients toward the appropriate venue of care.
Flex internal resources to meet surge demands
DexCare, the intelligent digital platform that powers Providence Express Care, enabled Providence to scale its virtual capacity within days to support the massive COVID-19 influx. With DexCare, the clinical team was able to flex visit load and internal resources across modalities of care to meet this challenge.
Minimize exposure for patients and caregivers
Providence utilizes Twistle and Xealth to offer remote monitoring via text to thousands of COVID-19 patients. Patients remain safely at home and care givers can effectively monitor temperature, pulse oximeter and other data and proactively reach out to patients whose symptoms might be worsening.
Twistle is a Providence Venture portfolio company that automates patient-centered, HIPAA-compliant communication between care teams and patients. Xealth, a digital health platform incubated at DIG, allows doctors to prescribe digital apps, content and services and automatically integration care information into EHRs.