Your Care Provider Can See You Now: Pandemic Prompts New Approaches in Telehealth

Health care systems across the country have transformed the delivery of patient care, with telehealth programs in particular expanding during the coronavirus pandemic. The field of telehealth has seen dramatic shifts — mainly out of necessity — as patients experienced limited access to in-person health care services during COVID lockdowns. For many health systems, embracing virtual care services for patients prior to the pandemic's start proved to be a key factor in their systems' quick adaptation to the changing health care environment.

"Now, 1 in 5 visits at our clinics is telehealth," says Dr. Todd Czartoski, Providence's chief medical technology officer and chief executive for telehealth.

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