Mission Hospital Mission Viejo Visitor Policy
Hospital Visitor Policy
The supportive presence of loved ones is an integral part of healing. We welcome you to Providence Mission Hospital and thank you for helping us to maintain a safe and soothing environment.
According to the California Department of Public Health (CDPH), hospital visitors must show proof of full COVID-19 vaccination or present documentation of a negative SARS-CoV-2 test. A PCR or antigen test is acceptable. The PCR test must have been taken within the last two days and the antigen test within the last one day at the time of each visit. Home tests will not be accepted. Visit www.covid19.ca.gov for testing sites.
Visitors (adults and children) are considered fully vaccinated when they have received two doses of either Moderna or Pfizer or one dose of Johnson & Johnson. Unvaccinated or incompletely vaccinated visitors with history of COVID-19 in the last 90 days who provide documentation of recovery are not required to present a negative test. Documentation must include a letter from the visitor’s physician stating the date the visitor tested positive and affirming the visitor meets current CDPH guidelines for hospital visitation (a template is available).
Visiting Hours and Guidelines
Visiting hours are 8 a.m. to 8 p.m. on medical/surgical units. Visiting hours in intensive care units (CICU and SICU) are 24/7 except during shift change (7-8:30 a.m. and 7-8:30 p.m.). Visiting hours in the Maternity Center are subject to the discretion of the mother and the unit staff.
Non-COVID patients may have two visitors at a time; at present we are limiting COVID-19 patients in isolation to a single adult visitor at a time. Visitors may rotate throughout the day but may not exceed the total number of permitted visitors at a time. After receiving a visitor management badge, we ask visitors to check in at the nurse’s station nearest to the patient’s room. On occasion, leadership may need to restrict visitors for patients in semi-private rooms where social distancing is not possible.
Special visitation circumstances exist for patients on hospice or at end-of-life; patients with physical, intellectual and/or developmental disabilities and those with cognitive impairment; and patients under the age of 18. CHOC cares for all Providence Mission Hospital patients under the age of 18 and they have a separate visitor policy. Visitors may wait inside the hospital in designated waiting areas or the café for loved ones who are in surgery, preparing for surgery or recovering.
The gift shop, coffee cart and café are open to visitors although we encourage those visiting COVID-19 patients to exit the hospital as soon as their visit is concluded. The chapel is only open to visitors who are in the hospital spending time with a patient. It is closed to community members who are not visiting a patient.
Masks are Required
All visitors, regardless of vaccination status or test result, must wear a hospital-provided mask at all times. The following masks are not permitted: plain cloth masks, gators, bandanas and masks with external valves or vents. Visitors are expected to wear their mask continuously, even when in the patient room. Visitors who do not follow our masking policy will be given one warning. If they are not compliant, they may lose their visitation privileges and may be asked to leave for the day. If needed for extreme cases, security may be asked to escort the person from the hospital.
COVID-19 Patient Visits
Visitors for COVID-19 patients must wear an N95 respirator, face shield, gown and gloves at all times in a patient room. It is imperative that visitors check-in at the nurse’s station before entering the room, where they will receive this essential PPE and education on how to put it on properly, safely remove it and wash hands following the visit. N95 fit testing will not be conducted on visitors.