Saint John's Health Center New Visitor Policy

At Providence Saint John’s Health Center, we understand the important role visitors play in supporting the well-being and recovery of our patients. We respect each patient’s right to have visitors and access to their support person throughout their stay.

Every patient has the right to determine who may and may not visit them, regardless of whether the visitor is legally related to the patient. Every patient will have the right to withdraw from visitation or deny visitation from others at any time.

Patients are allowed up to four healthy visitors each day. Exceptions to this rule in specific inpatient and outpatient areas are noted below.

Guidelines Throughout Your Visit

  • Hospital-provided face masks are required at all times for all visitors entering the hospital. If you need a mask, we will be happy to provide one.
  • Quiet hours in the hospital extend from 10 p.m. to 6 a.m. daily. We encourage visitation outside of these hours to ensure a peaceful experience for our patients.
  • Visitors are asked to limit their location to the patient’s room and its immediate vicinity. For the safety of visitors and staff, hallways should remain quiet and clear.
  • Children under 18 years old are welcome in most inpatient areas with adult supervision. Exceptions to this policy are noted below.
  • Visitors must be free from any signs and symptoms of illness (cold, flu, COVID-19) and must not have tested positive for COVID within the past 10 days or require isolation, per guidance from the Los Angeles County Department of Public Health.
     

Guidelines for Specific Inpatient and Outpatient Areas

  • Patients With or Suspected of Having COVID-19: Visitors must report to the unit’s nursing station before visiting a patient in isolation. All visitors must follow appropriate PPE and masking guidelines, as directed by hospital staff.
  • Emergency Department: One visitor 12 years and older may accompany a patient seeking emergency services. Two parents or guardians may remain with pediatric patients in the Emergency Department.
  • Intensive Care Unit (ICU): Two visitors 12 years and older are allowed in critical care units (individual cases are reviewed for exceptions to this requirement). Visitation in critical care units is restricted from 7 to 8:30 p.m. daily.
  • Procedural Areas (Pre-op): Two visitors are allowed to remain with a patient during pre-op, but only one visitor is allowed in the pre-op bay at a time. However, visitors are welcome to switch out during the patient's pre-op stay.
  • Procedural Areas (Post-op): If a patient is being discharged home, one visitor may come back to the recovery room to be with the patient at the time of discharge and to receive their discharge instructions. If the patient is being admitted, hospital staff will notify visitors which room the patient will be admitted to. Visitors are welcome to stay with patient after they have been settled into their room.
  • Labor and Delivery: Four healthy visitors may visit a patient each day.
  • Post-Partum: Four healthy visitors may visit a patient each day. Siblings must be older than 2 years old to visit; all other visitors must be over 16 years old to visit. Visitors are restricted from 1:30 to 3:30 p.m. daily to promote parent and newborn bonding.
  • Neonatal Intensive Care Unit (NICU): Two visitors are allowed in the NICU at a time. Minors under 12 years old are permitted if they are a sibling of a patient. In the NICU, visitors are not allowed from 7 to 8:30 a.m. and from 8 to 8:30 p.m. daily, and from 10:30 to 11:30 a.m. on Tuesdays.
  • All Other Areas: Four healthy visitors may visit a patient each day.
     

Visitation Restriction

Providence Saint John’s will not restrict, limit or otherwise deny visitation privileges, unless the visitation interferes with a patient’s medical care, a patient’s privacy or the hospital’s therapeutic environment. In these cases, you will be informed of the reasons for any restrictions, limitations or denial of visitation.

In addition, Providence Saint John’s maintains the right to limit visitation when individuals are not complying with security screening guidelines, infection prevention practices — including wearing an appropriate mask covering the nose and mouth — and for any behavior that presents a safety risk to our patients, staff or organization.

Thank you for your understanding and for contributing to our healing environment. 

 

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