How to build and sustain successful telehealth programs

Providence is conducting about 10,000 telehealth clinic visits a day, making nearly a decade worth of progress in expanding telehealth services in a matter of months. Todd Czartoski, M.D., chief medical technology officer, spoke with HealthLeaders Media on building out the program as well as sustaining it. 

"We are doing about 10,000 telehealth clinic visits per day across the health system. We are doing direct-to-consumer telehealth visits in the 500-to-1,000 visits per day range across multiple states. We have monitored more than 12,000 patients in their home with COVID-19 or symptoms of COVID-19 to help keep them safe and out of our facilities. We are way down the road compared to where we were a year ago in fulfilling the vision of telehealth being used across the care continuum to improve access, improve quality, and lower overall cost of care," he says.

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