Providence caregivers get quick access to mental health care amid pandemic
Catholic Health Association
Providence developed the concierge service to achieve timely mental health care for caregivers and their dependents. The service provides quick access to counseling by phone or video connection. The service has seen its highest volumes since its launch, and volumes continue to grow. The Telebehavioral Health Concierge rolled out at the end of 2019 for employees in Washington state and Montana — and that it plans to expand systemwide by the end of this year — is providing a much-needed outlet for overtaxed health care staff during the COVID-19 epidemic.