Eastern Washington (Spokane & Stevens County)

 

UPDATE! We have updated our inpatient visitor policy below. These changes were updated on Monday, Oct. 10 for all hospitals in Spokane and Stevens counties. 

Information about COVID-19 Vaccines

We recognize that many Providence patients are eager to get the COVID-19 vaccine. The vaccine is one of the very best ways to help protect yourself and to help us get to the other side of this pandemic. We are providing this brief patient update to help ensure you have the latest information. 

WHO IS ELIGIBLE TO RECEIVE THE VACCINE?

Providence is following state COVID-19 vaccine distribution guidelines, and we are committed to the safe and equitable distribution of the vaccine. 

Everyone 5 years of age and older is now eligible to get a COVID-19 vaccination. The CDC recommends everyone 12 and up get boosters after full vaccination. Learn more about COVID-19 booster shots here.

Phase Finder, the state’s online vaccine eligibility tool, is no longer required to verify COVID-19 vaccine eligibility. 

WHERE CAN THOSE WHO ARE ELIGIBLE RECEIVE THE VACCINE? 

Those who are eligible can use Vaccine Locator to find the vaccination distribution sites closest to you. If you have further questions or need more help making an appointment, you can call the state's COVID-19 information hotline at 1-800-525-0127, then press #.

Your doctor's office does NOT have current vaccine information, check our social media accounts to seen when Providence offers COVID-19 vaccine clinics.

                                                                               

We thank you for your patience and understanding. We will continue to share updates about vaccine progress as information becomes available. If you have questions about the vaccine, below you will find some educational resources to help you learn more:

Emergency Departments - Sacred Heart Medical Center and Holy Family 

Updated Wednesday, January 12, 2022

Check in if you are experiencing an emergency. Please DO NOT check in if only visiting for a COVID-19 test. For testing non-emergency testing locations, please see information on this page or visit the Spokane Regional Health District’s website.

Non-Emergency Procedures/Surgeries

Updated Thursday, February 17, 2022

Governor Jay Inslee's announcement for his emergency order to temporarily restrict non-urgent surgeries and procedures was lifted on Thursday, Feb. 17. We are taking steps to increase non-emergency surgeries and are resuming scheduling patients for surgeries and procedures in our ministries, including the Doctor’s Building at Providence Sacred Heart Medical Center.

If You Need to See a Doctor

Our primary care and specialty providers are available through live video to provide a diagnosis, treatment plan and, if needed, a prescription, while ensuring you receive the same excellent care you're accustomed to with your medical group provider. Telephone consultations and safe, in-person visits may also be available, based on physician guidelines. Learn more about how you can access safe care.

If You Are Experiencing Coronavirus Symptoms

If you think you have COVID-19, we encourage you to begin with our online coronavirus assessment tool. We developed a “chat” tool to help you assess your risk and connect you with a provider through ExpressCare Virtual if you are at a higher risk for the virus. We also have a number of COVID-19 testing centers, which can be located on this map

Urgent Care and ExpressCare Locations

Check in if you are experiencing an emergency. If you are here for a Covid-19 test only, please DO NOT check in. Click here for or a list of non-emergency testing sites. 

Patients who need urgent care — regardless of their symptoms — can visit any of our Providence Urgent Care locations. And, minimize your in-clinic wait time by reserving your spot online. 

Please Note: In order to protect our patients, all patients will be screened for COVID-19 symptoms at the door. There may be separate entrances for non-respiratory patients and those with COVID-19 symptoms. After being checked in, you will be taken directly to a private room to wait. If there are no rooms available, you may be asked to wait in your vehicle. 

Providence Pediatric Clinics

We have designated times to see children with COVID-like symptoms at the following clinics:

  • 1402 S. Grand Blvd., Spokane, (509) 455-8220
  • 1919 S. Grand Blvd., Spokane, (509) 747-3081
  • 23813 E. Appleway Ave., Liberty Lake, (509) 928-6383
  • 1111 E. Westview Ct. Suite B, Spokane, (509) 626-9430
  • 5011 W. Lowell Ave., Spokane, (509) 385-0610

These clinics have a special room for patient care to minimize exposure of COVID-19. 

All of our locations see patients for newborn care, vaccinations, annual wellness exams, sports physicals, mental health, etc. Virtual visits may be an option for your care upon request.

  • 1111 E. Westview Ct. Suite B, Spokane, (509) 626-9430
  • 1402 S. Grand Blvd., Spokane, (509) 455-8220
  • 1919 S. Grand Blvd., Spokane, (509) 747-3081
  • 5011 W. Lowell Ave., Spokane, (509) 385-0610
  • 16528 E. Desmet St. B1000, Spokane Valley, (509) 944-9440
  • 1414 N. Vercler Rd, Spokane Valley, (509) 928-6383
  • 23813 E. Appleway Ave., Liberty Lake, (509) 928-6383

Patients are only allowed one person to accompany them to their appointment to support social distancing and decrease exposure risk.

Parents or guardians of the patients will need to check in for their appointment from their cars in the parking lot. The clinic will give a direct number to call. The clinic will call their cellphone when it is time for the patient to enter the building for their appointment.

Visitor Restrictions at Our Hospitals and Clinics

We restricted visitor access in our hospitals and Providence Medical Group clinics in Spokane and Stevens counties in January to protect our patients and caregivers during the latest COVID-19 surge. We have updated our visitor policy due to reduced COVID cases in the region. 

UPDATED Sept. 16 - We have updated our inpatient visitor policy below due to reduced COVID transmission rates in the region. The following changes will go into effect Monday, Sept. 12 at all hospitals in Spokane and Stevens counties.​​​​​​​

  • Visiting hours restricted to 9 a.m. to 7 p.m. at Providence Sacred Heart Medical Center, Holy Family Hospital, Mount Carmel Hospital and St. Joseph’s Hospital and Providence St. Luke's Rehabilitation Medical Center, with exceptions to our Pediatric, NICU, and Labor and Delivery which do not have restricted hours. 

  • Access Control and units will continue to screen all visitors and outpatients. 

  • UPDATED Oct. 10 - Inpatients who are not in isolation precautions (COVID, tuberculosis, etc.) may have two visitors at a time in the hospital. Please note, additional visitors for the inpatient will not be allowed in the hospital until the current visitors have exited the hospital.

  • Inpatients who are in isolation precautions (COVID, tuberculosis, etc.) in hospitals and medical centers may have one visitor per day, who must wear full PPE provided by the hospital. 

  • All exceptions must be granted by a nursing director or administrator on call. 

ALL visitors, advocates, parents and visitors who meet the above criteria must also comply with the following instructions: 

  • All visitors must pass a health screen and always wear a mask. Masks are required in health care settings in accordance with federal law.  

  • No visitors may be under 18 years of age.  

  • Visitors must follow staff instructions regarding masking, hand washing and use of personal protective equipment. 

  • Visitors may go to the café and gift shop. 

General exceptions to the above hospital visitor policy include the following: 

  • Patients who are at end of life. 

  • Patients who require language interpretation unable to be met by the tele-translator. 

Clergy Members 

Providence recognizes members of the clergy as part of the care team and are allowed to visit with patients at any time; including outside regular visitation hours. A clergy should not count as a patient’s daily visitor. Clergy members are required to be COVID screened when they enter.   

Unit-specific guidelines: 
 

Children’s Hospital admissions and pediatric patients   

  • Infant and children inpatients (under the age of 18) may have 2 adult visitors, one which must wear a wrist band. 

  • Labor and Delivery Patients

  • All non-COVID laboring inpatients may have 1 support person and 1 visitor during labor and birth process.  

  • COVID positive or unknown laboring patients may have 1 support person during labor. (No visitor)  

  • A certified doula is considered part of treatment team, however the doula must leave two hours after delivery.  

  • After patient delivers and is stable, they may have up to one child visit at a time with a banded individual. Additional siblings may exchange out for a one time visit as well. 

OB patients 

  • All other non-COVID OB patients may have 2 visitors who are banded and two visitors at a time, one which is banded. 

Emergency Department  

  • Emergency Department patients may have two visitors for non-isolation patients 

  • For isolation patients, patients may have one visitor at a time in full PPE 

Outpatient Clinics  

  • Clinic, laboratory, or radiology patients who have appointments at the hospital or clinics, may have two people escorting an adult patient.  

  • Families may bring their infant or other children with them to their appointment or that of their child 

Surgical/Procedural Areas  

  • Surgical or procedural patients who are arriving to the hospital may have two support/escort people.  

Please note: This guidance cannot anticipate every situation. The hospital administrative supervisor and/or administrator on call may make exceptions to it based on the realities of a given situation, using their best judgment to protect patients and caregivers, acting out of compassion for those involved. 

Masking Required for Patients and Visitors

Patients in our common areas and waiting areas will be required to wear a mask. While visitors to our hospitals and clinics are limited, for those who do meet our visitor restrictions, we are following the Center for Disease Control and Joint Commission guidelines in requiring all visitors wear a mask while they are inside the facility.  

Simple masks will be provided for patients and visitors at each monitored entrance.

Entry into Our Facilities

Visitors will be screened at the main entrances prior to entering. Anyone who exhibits cold or flu-like symptoms or has a fever will be asked to return home. Additionally, as a safety precaution and to prevent the risk of spreading COVID-19, we are consolidating entrance points at some of our hospitals.

Open entrances at Providence Sacred Heart Medical Center & Children’s Hospital:

  • The main entrance is open 7 a.m. - 7 p.m.
  • The Children’s Hospital garage (Star elevators) is open Monday - Friday, 5 a.m. - 7 p.m.
  • L2 valet is open 5 a.m.- 8 p.m.
  • Emergency department entrance is open 7 p.m. - 7 a.m. and is the ONLY hospital entrance open after hours. 

Open entrances at Providence Holy Family Hospital:

  • The south entrance is open 7 a.m. – 7 p.m.
  • The north entrance/Inland Imaging entrance is open 7 a.m. – 7 p.m.
  • Use the emergency department entrance when the south and north entrance are closed.

Open entrances at Providence St. Luke’s Rehabilitation Medical Center: 

  • One entrance is available at the main entrance of the Medical Office Building & Hospital at 715 S. Cowley. Doors will be open 7 a.m. – 6 p.m. on weekdays and 8 a.m. – 5 p.m. on weekends.

Open Entrances at Providence Mount Carmel Hospital:

  • All caregivers and patients should use the main entrance between the hours of 9 a.m. – 7 p.m.
  • Use the emergency department entrance during the hours of 7 p.m. - 7 a.m.

Open Entrances at Providence St. Joseph’s Hospital:

  • The main and emergency department entrances are open 9 a.m. – 7 p.m.
  • Access will be granted through the emergency department from 7 p.m. – 6 a.m.

 

Stevens County Clinics

Providence Northeast Washington Medical Group is doing everything possible to maintain a safe environment at their clinics in Colville, Chewelah and Kettle Falls. All patients are being screened upon arrival to minimize possible coronavirus exposure to patients and caregivers. Patients who do not have acute respiratory symptoms should feel safe to come in for their regular appointments.

Patients who do have acute respiratory symptoms should call (509) 684-3701 to be directed to the proper location for further evaluation and treatment.

COVID-19 News & Updates

Get the latest COVID-19 news, important information and updates from health care providers and experts.

Initial results, safety data from clinical trial shared during international medical conference
10/11/2022
A recent Hear Me Now podcast examines research about long COVID and what the evidence shows.
8/5/2022
Providence was recognized by Rep. Cathy McMorris Rogers (R-WA) for our commitment to scaling telehealth services throughout the pandemic and providing services to millions of patients.
7/25/2022
Sherene Schlegel, Executive Director of Telehealth Clinical Operations spoke at a mHealth Intelligence panel on digital health literacy, in particular, among underserved populations.