Eastern Washington (Spokane & Stevens County)

NEW! Update to Pause All Non-Emergency Surgeries/Procedures, Wednesday, September 15

Information about COVID-19 Vaccines

We recognize that many Providence patients are eager to get the COVID-19 vaccine. The vaccine is one of the very best ways to help protect yourself and to help us get to the other side of this pandemic. We are providing this brief patient update to help ensure you have the latest information. 


WHO IS ELIGIBLE TO RECEIVE THE VACCINE?
Providence is following state COVID-19 vaccine distribution guidelines, and we are committed to the safe and equitable distribution of the vaccine. 

Per state guidelines, all persons 12 years of age and older are now eligible to receive a COVID-19 vaccination in Washington State.

Phase Finder, the state’s online vaccine eligibility tool, is no longer required to verify COVID-19 vaccine eligibility. 

WHERE CAN THOSE WHO ARE ELIGIBLE RECEIVE THE VACCINE?

Those who are eligible can use Vaccine Locator to find the vaccination distribution sites closest to you. If you have further questions or need more help making an appointment, you can call the state's COVID-19 information hotline at 1-800-525-0127, then press #.

Your doctor's office does NOT have current vaccine information, check our social media accounts to seen when Providence offers COVID-19 vaccine clinics. 

 

                                                                               

We thank you for your patience and understanding. We will continue to share updates about vaccine progress as information becomes available. If you have questions about the vaccine, below you will find some educational resources to help you learn more:

 

Non-Emergency Procedures/Surgeries Paused

NEW! Wednesday, September 15

Due to the overwhelming number of COVID-19 hospitalizations and continued staffing challenges, Providence will pause all non-emergency surgeries and procedures at Providence Sacred Heart Medical Center and Providence Holy Family Hospital. This includes non-emergency outpatient surgeries/procedures in the Doctor’s Building on the Providence Sacred Heart Medical Center campus.  

We realize that all procedures and surgeries are very important to patients, and we will work with each patient on a case-by-case basis to reschedule and provide necessary care. We encourage patients with surgery scheduled in the next two weeks to please contact the doctor’s office that scheduled the surgery for more information.  

If You Need to See a Doctor

Our primary care and specialty providers are available through live video to provide a diagnosis, treatment plan and, if needed, a prescription, while ensuring you receive the same excellent care you're accustomed to with your medical group provider. Telephone consultations and safe, in-person visits may also be available, based on physician guidelines. Learn more about how you can access safe care.

If You Are Experiencing Coronavirus Symptoms

If you think you have COVID-19, we encourage you to begin with our online coronavirus assessment tool. We developed a “chat” tool to help you assess your risk and connect you with a provider through ExpressCare Virtual if you are at a higher risk for the virus. We also have a number of COVID-19 testing centers, which can be located on this map

Urgent Care and ExpressCare Locations

Patients who need urgent care — regardless of their symptoms — can visit any of our Providence Urgent Care locations. And, minimize your in-clinic wait time by reserving your spot online. 

Please Note: In order to protect our patients, all patients will be screened for COVID-19 symptoms at the door. There may be separate entrances for non-respiratory patients and those with COVID-19 symptoms. After being checked in, you will be taken directly to a private room to wait. If there are no rooms available, you may be asked to wait in your vehicle. 

Providence Pediatric Clinics

We have designated times to see children with COVID-like symptoms at the following clinics:

  • 1402 S. Grand Blvd., Spokane, (509) 455-8220
  • 1919 S. Grand Blvd., Spokane, (509) 747-3081
  • 23813 E. Appleway Ave., Liberty Lake, (509) 928-6383
  • 1111 E. Westview Ct. Suite B, Spokane, (509) 626-9430
  • 5011 W. Lowell Ave., Spokane, (509) 385-0610

These clinics have a special room for patient care to minimize exposure of COVID-19. 

All of our locations see patients for newborn care, vaccinations, annual wellness exams, sports physicals, mental health, etc. Virtual visits may be an option for your care upon request.

  • 1111 E. Westview Ct. Suite B, Spokane, (509) 626-9430
  • 1402 S. Grand Blvd., Spokane, (509) 455-8220
  • 1919 S. Grand Blvd., Spokane, (509) 747-3081
  • 5011 W. Lowell Ave., Spokane, (509) 385-0610
  • 16528 E. Desmet St. B1000, Spokane Valley, (509) 944-9440
  • 1414 N. Vercler Rd, Spokane Valley, (509) 928-6383
  • 23813 E. Appleway Ave., Liberty Lake, (509) 928-6383

Patients are only allowed one person to accompany them to their appointment to support social distancing and decrease exposure risk.

Parents or guardians of the patients will need to check in for their appointment from their cars in the parking lot. The clinic will give a direct number to call. The clinic will call their cellphone when it is time for the patient to enter the building for their appointment.

Visitor Restrictions at Our Hospitals

UPDATE! Wednesday, August 11

Due to COVID cases in our community, we are restricting visitor access to protect our patients and caregivers. All visitors who meet visitor restriction exceptions will continue to be screened. If they exhibit cold/flu like symptoms OR fever they will be asked to return home. Each campus has designated entry points for the public.

  • Hospital visitation hours will be restricted at Sacred Heart Medical Center and Holy Family Hospital from 9:00 AM to 7:00 PM unless a special circumstance (emergency surgery, end of life, OB/Pediatrics, part of the care team)
  • Visitation hours will be restricted at Stevens County hospitals and St. Luke's Rehabilitation Medical Center from 9:00 AM to 5:00 PM with special exceptions
  • Visitors will not be allowed for inpatients under evaluation (PUI) for COVID-19 or who have tested positive
Criteria for Visitation
  • All non-COVID inpatients in all areas of the medical center may have up to one visitor per day.
  • All outpatient surgical/procedural, Emergency, and clinic patients may have one family member/support person.
  • COVID patients may not have any visitors unless at the end of life.

Children Inpatients/Children’s Hospital Inpatient Units: 

  • Children inpatients (under the age of 18) may have two adult visitors (advocate, parent, or guardian) per day. Underage siblings are not permitted to visit.

Women’s and Children’s Services:

  • All non-COVID laboring inpatients may have one support person and one visitor during labor and birth process. Visitor must leave two hours after delivery.
  • COVID positive or unknown laboring patients may have one support person during labor. (No visitor)
  • A certified doula is considered part of treatment team, however the doula must leave two hours after delivery.
  • All other non-COVID OB patients may have one support person /visitor per patient for entire stay. 

Emergency Department

  • Emergency Department patients may have one family member/support person.

Outpatient Clinics

  • Clinic, laboratory, or radiology patients who have appointments at the hospital or attached hospital-based clinics, may have:
    • One person escorting an adult patient.
    • Two people (advocate, parent, or guardian) escorting a pediatric patient.

Surgical/Procedural Areas

  • Surgical or procedural patients who are arriving to the hospital may have one escort/support person.

General exceptions to the above Hospital visitor policy include the following:

  • Patients who are at end of life.
  • Patients with confusion, altered mental status, developmental delays, or agitation, where a family member or advocate can provide safety and support.
  • Patients who require language interpretation unable to be met by the tele-translator.

Advocates, parents and visitors who meet the above criteria must also comply with the following instructions:

  • No visitors may be under 18 years of age
  • Visitors must be afebrile (by report or measured) without acute severe cough or shortness of breath
  • Except for transit to and from, visitors are to stay in the patient’s room for the duration of their visit
  • Visitors must follow staff instructions regarding hand washing and use of personal protective equipment

This guidance cannot anticipate every situation. The hospital administrative supervisor and/or Administrator on Call may make exceptions to it based on the realities of a given situation, using their best judgment to protect patients and caregivers, acting out of compassion for those involved.

Masking Required for Patients and Visitors 

Patients in our common areas and waiting areas will be required to wear a mask. While visitors to our hospitals and clinics are limited, for those who do meet our visitor restrictions, we are following the Center for Disease Control and Joint Commission guidelines in requiring all visitors wear a mask while they are inside the facility.  

Simple masks will be provided for patients and visitors at each monitored entrance.

Entry into Our Facilities

Visitors will be screened at the main entrances prior to entering. Anyone who exhibits cold or flu-like symptoms or has a fever will be asked to return home. Additionally, as a safety precaution and to prevent the risk of spreading COVID-19, we are consolidating entrance points at some of our hospitals.

Open entrances at Providence Sacred Heart Medical Center & Children’s Hospital:

  • The main entrance is open 7 a.m. - 7 p.m.
  • The Children’s Hospital garage (Star elevators) is open Monday - Friday, 5 a.m. - 7 p.m.
  • L2 valet is open 5 a.m.- 8 p.m.
  • Emergency department entrance is open 7 p.m. - 7 a.m. and is the ONLY hospital entrance open after hours. 

Open entrances at Providence Holy Family Hospital:

  • The south entrance is open 7 a.m. – 7 p.m.
  • The north entrance/Inland Imaging entrance is open 7 a.m. – 7 p.m.
  • Use the emergency department entrance when the south and north entrance are closed.

Open entrances at Providence St. Luke’s Rehabilitation Medical Center

  • One entrance is available at the main entrance of the Medical Office Building & Hospital at 715 S. Cowley. Doors will be open 7 a.m. – 6 p.m. on weekdays and 8 a.m. – 5 p.m. on weekends.

Open Entrances at Providence Mount Carmel Hospital:

  • All caregivers and patients should use the main entrance between the hours of 9 a.m. – 7 p.m.
  • Use the emergency department entrance during the hours of 7 p.m. - 7 a.m.

Open Entrances at Providence St. Joseph’s Hospital:

  • The main and emergency department entrances are open 9 a.m. – 7 p.m.
  • Access will be granted through the emergency department from 7 p.m. – 6 a.m.

Stevens County Clinics

Providence Northeast Washington Medical Group is doing everything possible to maintain a safe environment at their clinics in Colville, Chewelah and Kettle Falls. All patients are being screened upon arrival to minimize possible coronavirus exposure to patients and caregivers. Patients who do not have acute respiratory symptoms should feel safe to come in for their regular appointments.

Patients who do have acute respiratory symptoms should call (509) 684-3701 to be directed to the proper location for further evaluation and treatment.

COVID-19 News & Updates

Get the latest COVID-19 news, important information and updates from health care providers and experts.